GENERAL TERMS AND CONDITIONS (GTC)

1. definitions

• Company: RR Prime Tickets GmbH, Jedlersdorferstraße 306/1, 1210 Vienna.
• Online booking platform: https://www.viennaprimetickets.com/ and https://www.viennaprimetickets.at
• Business premises: 
• Customer: B2C (business-to-consumer) and B2B (business-to-business) customers.
• Homepage: https://www.viennaprimetickets.com/

2. validity

These General Terms and Conditions (GTC) apply to all deliveries, services and offers of the company. Conflicting or deviating terms and conditions of the customer shall not be recognized unless the company expressly agrees to them. Acts of contract fulfillment shall not be deemed as consent to deviating GTC.

3. essential properties of the cards

The company offers the brokerage and sale of tickets for its own and third-party events as well as the sale of vouchers for these events in its online store and on its business premises.

4. prices and shipping costs

• The prices can be seen in the online store and on the store premises.
• All prices are incl. VAT, but excluding shipping costs.
• Shipping costs and additional fees (system and service fees) are calculated separately and displayed transparently during the booking process.
• System fee: 0 to 5 % of the original price.
• Service fee: 0 to 24% of the original price, depending on the manual effort.

5. terms of payment

Payment methods:

• Sofortüberweisung, credit card (Visa, MasterCard, etc.), Klarna, cash or card payment at the business premises. The company reserves the right to only accept advance payment in the event of a negative credit check. In the event of late payment, default interest and reminder fees will be charged in accordance with § 458 UGB.

6. ticket orders and advance reservations

• The presentation of the tickets in the online store does not constitute a binding offer. A contract is only concluded after availability has been checked and an order confirmation has been sent.
• Pre-bookings will be confirmed as soon as advance sales begin.
• It is not possible to change or cancel orders unless there are mandatory legal regulations.

7. shipping and pick-up options

• Cards sent by post (company is not liable for loss, except in accordance with § 7b KSchG).
• Pick up at the business premises or at the box office of the venue.
• E-ticket: Print it out yourself or show it electronically.

8. goods orders and shipping (except cards)

• Purchases of goods in the online store are a non-binding offer. A contract is only concluded after order confirmation.
• Deliveries are made in Austria and Germany.

9. default of acceptance

In the event of default of acceptance, the company may charge storage costs or withdraw from the contract and sell the goods elsewhere.

10. changes and event cancellations

The company is not liable for changes to the program, the venue, the cast or for cancellations. Refunds of system, service and shipping fees are excluded, unless mandatory legal regulations apply.

11. compensation for damages

• The company is not liable for damage caused by slight negligence, except in the case of personal injury or, in the case of consumer transactions, for damage to items provided for processing.
• No liability for the conduct of third parties (e.g. organizers).

12. right of withdrawal of the consumer according to § 11 FAGG

Consumers have a 14-day right of withdrawal, provided that there are no legal exceptions (e.g. personalized cards).

13. right of withdrawal of the company

The Company may withdraw from the contract and claim damages in the event of default in payment or acceptance.

14. data protection

The company undertakes to comply with the GDPR. Further information on data protection can be found in the data protection notice on the homepage.

15. final provisions

• Place of performance: registered office of the company.
• Place of jurisdiction: District Court Floridsdorf, unless it is a consumer transaction.
• Contract language: German.
• Applicable law: Austrian law to the exclusion of the international conflict of laws rules and the UN Convention on Contracts for the International Sale of Goods.
• Should individual provisions be invalid, the contract shall remain